Terms and Conditions

Wave Office Ltd is a UK-based supplier of office furniture and workplace solutions.

Registered office details:

• Company name: Wave Office Ltd.
• Registered in: England & Wales
• Company number: 3498404
• VAT number: 194 661 868
• Registered address: Martlet House, E1 Yeoman Gate, Yeoman Way, Worthing, West Sussex, BN13 3QZ

You can contact us by:

• Email: sales@waveoffice.co.uk
• Telephone: 01293 510553

By using this Website, you confirm that:

• You are at least 18 years old
• All information you provide is accurate and complete
• You will not misuse the Website or attempt to interfere with its operation

We reserve the right to suspend or withdraw access to the Website at any time.

We make every effort to ensure that product descriptions, images, prices, and specifications are accurate. However:

• Images are for illustration purposes only
• Colours may vary due to screen settings
• Minor specification changes may occur without notice
• All products are subject to availability.

• All prices are shown in GBP (£)
• Prices exclude VAT unless otherwise stated
• VAT will be added at the applicable rate at checkout
• Delivery charges (if applicable) are shown separately
• We reserve the right to change prices at any time, but this will not affect orders already confirmed.

When you place an order:

• You are making an offer to purchase goods
• An order confirmation email does not constitute acceptance
• A contract is formed only when we dispatch the goods or confirm production
• We reserve the right to refuse or cancel any order.

We accept payment using the methods shown at checkout. Payment must be received in full before goods are dispatched unless otherwise agreed in writing.

• Delivery times are estimates and not guaranteed
• Delivery dates may vary due to manufacturer lead times or courier delays
• We are not liable for delays beyond our reasonable control
• Delivery if made by couriers are typically kerbside unless otherwise agreed.

You must inspect goods upon delivery and notify us of any damage, shortages, or defects within 24 hours of receipt. Failure to report issues within this time may affect your rights.

10.1 Business-to-Business Supply

Wave Office Ltd primarily supplies goods to business customers. Most products are made to order, customised, or manufactured specifically to customer requirements and are therefore non-returnable and non-refundable, unless:

• the goods are faulty, or
• the goods have been supplied incorrectly.

Once an order has been confirmed, cancellations or changes may not be possible. Where cancellation is accepted, we reserve the right to charge for all costs incurred, including but not limited to manufacturer charges, materials, labour, and administration costs.

Business customers acknowledge that statutory consumer cancellation rights do not apply to business-to-business transactions.

10.2 Consumer Customers (Limited Circumstances)

Where Wave Office supplies goods to a consumer (acting outside of their trade, business, or profession), statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may apply.

These rights do not apply to:

• made-to-order products
• bespoke or customised items
• goods manufactured to a consumer’s specification

Where cancellation rights apply, consumers must notify us in writing within 14 days of receipt of the goods.

If goods are faulty or damaged, we may:

• Repair the item
• Replace the item
• Offer a refund where appropriate

Our liability is limited to the value of the goods supplied.

Where installation services are provided:

• The site must be safe, clear, and accessible
• Any delays caused by site conditions may incur additional charges
• We are not responsible for pre-existing issues at the installation site

All content on this Website, including text, images, logos, and designs, is owned by or licensed to Wave Office Ltd and must not be copied or used without permission.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

Otherwise, we shall not be liable for:

• Indirect or consequential losses
• Loss of profits, business, or data

We shall not be liable for failure to perform obligations due to events beyond our reasonable control, including but not limited to strikes, supply chain disruption, fire, flood, or acts of government.

Your use of the Website is also governed by our Privacy Policy and Cookie Policy.

These Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

We may update these Terms and Conditions at any time. The version in force will be the one published on the Website at the time of your order.

Last updated: January 2026