Goods will be accepted back for credit only with the express permission of Wave Office. Goods can be returned for a refund if we are notified within 30 days of receiving your goods. If we are notified outside of the 30 days, then a credit can be issued to be used against a future order at Wave Office’s discretion.

Goods must be returned in their original packaging, unused, unassembled and in a re-saleable condition.

Bespoke | Made-to-Order item Returns 

1.1 Made-to-order items cannot be accepted back in to stock.

If you need to cancel your made-to-order items for any reason, this can only be accommodated within 24 hours of placing the order. If a cancellation is possible after 24 hours, we will charge a cancellation fee as it is unlikely that we could re-sell made-to-order items to another customer. Please contact us for details.

1.2 Made-to-order items cannot be cancelled after despatch from the warehouse.

Refused deliveries of made-to-order items are not eligible for credit. Our usual refund policy does not apply to made-to-order items, which cannot be returned or exchanged unless faulty.

The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a re-saleable condition. Credit shall not be given for goods received damaged.

The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to Wave Office. Proof of return delivery will remain with the buyer.